Privacy Policy

    Effective Date: 18 July 2025 (IST)

    Last Updated: 18 July 2025 (IST)

    Welcome to Churki App (“Churki,” “we,” “our,” or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Churki mobile application (the “App”).
    By using the App, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the App.

    1. Information We Collect

    a. Personal Information

    • Name
    • Email address
    • Phone number (optional)
    • Date, time, and location of birth (for astrology features)
    • Billing and payment information (for subscriptions)

    b. Device and Usage Data

    • IP address
    • Device type, model, and operating system
    • App usage patterns and interaction data
    • Crash reports and performance diagnostics

    c. Generated Insights

    • AI-generated horoscope, predictions, and spiritual insights (based on user input)

    2. How We Use Your Information

    We use your information to:

    • Provide personalized astrology and spiritual services
    • Improve and optimize app performance
    • Send app updates, notifications, and marketing content (with consent)
    • Process payments and manage subscriptions
    • Conduct analytics and user research

    3. Sharing and Disclosure

    We do not sell your personal information. We may share data with:

    • Service providers (e.g., payment processors, cloud storage providers)
    • Legal authorities if required to comply with law or protect user rights
    • Analytics tools (aggregated and anonymized data only)

    4. Data Retention

    We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

    5. Your Rights

    You have the right to:

    • Access, correct, or delete your personal information
    • Withdraw consent at any time
    • Request data portability
    • Object to certain processing activities

    You can manage your data preferences through your in-app account settings or by contacting us at [support@churki.app].

    6. Security

    We use industry-standard encryption, secure servers, and regular security audits to protect your data. However, no method of transmission over the internet is 100% secure.

    7. Children’s Privacy

    Churki App is not intended for children under the age of 13. We do not knowingly collect data from children under 13. If we discover such data has been collected, we will delete it immediately.

    8. Refund Policy

    You may be eligible for a refund if:

    • You were charged in error
    • You experience a technical issue that prevents you from using the service, and we are unable to resolve it
    • Your jurisdiction legally mandates a refund within a specific period

    To request a refund, contact us at [support@churki.app] with:

    • Your account email
    • Date of purchase
    • Reason for the refund request

    We will evaluate each request on a case-by-case basis. Refunds, if approved, will be issued to your original payment method within 7–14 business days.

    9. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any significant changes via in-app notifications or email. Continued use of the App after changes means you accept the updated policy.

    10. Contact Us

    If you have questions or concerns about this Privacy Policy or Refund Policy, you can reach us at:
    Email: support@churki.app